WaaS - Upgrade Instructions for Windows 10 Devices


Introduction

The first part of the upgrade from Windows 10 to Windows 11 will take a long and variable amount of time in the background, possibly up to two hours.  During the "online" portion of the upgrade, you can continue to use the device.  However, a reboot is needed to complete the upgrade.  Once the device reboots, it goes into the "offline" portion of the upgrade which may take as little as 20 minutes or possibly longer than 80 minutes, depending on the age and performance of the device

Instructions

Step 1: Receive Initial User Notification of pending software changes.

  • Click on the message that says, Click here for options.

waas_upgrade_initial_notification_software_change               

Step 2: Confirm Installation.

  • Select Right now (recommended).
    • The Restart my computer automatically if needed option will be greyed out.
  • Select OK. 

waas_upgrade_required_sw_changes_right_now

Step 3: Receive progress notification.

  • Selecting Click to view progress (located at the bottom right of the screen) will automatically open Software Center to show the upgrade status for downloading and installing software.

waas_upgrade_installing_software

  • To navigate to Software Center manually, select the Start Menu and then All Apps.
  • Scroll down the list until you get to Software Center.
  • Select the Updates tab and run the Windows 11 version 23H2 option.


Step 4: Reboot machine.

  • Save any work you have open before the machine restarts.
  • Select Restart Now.
    • Clicking on Cancel will delay the upgrade until the next reboot.
  • Select OK.

waas_upgrade_restart_now

Step 5: Receive notification for restart. 

  • The notification informs you that you'll be signed out of Windows and your computer will shut down.
  • Select Close and make sure to save any work before the machine shuts down.

waas_upgrade_shutdown

Step 6: Confirm that your upgrade was successful.