Another option for granting a vendor remote access to a research device is via a site-to-site VPN. This gives them limited access to the Michigan Medicine network, allowing them to support and repair an instrument as needed.

If you believe a site-to-site VPN is the best solution to getting your vendor remote access, please submit a request here and our Academic Devices team will follow up to discuss the process further:

https://michmed.service-now.com/sp?id=sc_cat_item&sys_id=6ea9ebf1dbc04740a8f33c8f9d96195d&referrer=popular_items