Microsoft's Windows App allows you to remotely control a Windows device or virtual machine from a Mac.

To remotely log into a Classic-CoreImage Windows machine:

• Use a Mac running Apple macOS 10.13.x (High Sierra) or above--or use a Windows Virtual Desktop (WVD) session as an intermediate "jump point" to the target Classic-CoreImage computer.
• Be a member of the Remote Desktop Users group on the target Classic-CoreImage computer you wish to remote to.  To gain membership, request access.
• Know the Device Name of the Classic-CoreImage computer you wish to remote to.

*Note that these instructions only apply to connecting to a Classic-CoreImage; one cannot use Microsoft's Windows App to remotely log into an Intune-managed CoreImage.

Depending on what type of Mac you are using (managed or personally owned) and where you are located, your method to connect will change:

1. Type:  CoreMac/IzzyMac
   Location:  At Michigan Medicine
   Instructions:  See below.
   
   
   
   
2. Type:  CoreMac/IzzyMac
   Location:  Remote
   Instructions:  See below
   
   
   
   
3. Type:  Personally owned Mac
   Location:  At Michigan Medicine
   Instructions:  Use Windows Virtual Desktop after connecting to the eduroam wireless network, and then use the instructions section in this article to use the Remote Desktop Connection application from within a WVD session
   
   
   
   
4. Type:  Personally owned Mac
   Location:  Remote
   Instructions:  Use Windows Virtual Desktop instead of the VPN, and then use the instructions section in this article to use the Remote Desktop Connection application from within a WVD session.
   

For scenarios A and B, use the following instructions.  Scenarios C and D have links to their own instructions.

1. Install the Windows App from the Mac App Store.
   
   
2. If using a CoreMac or IzzyMac that is not on-site, launch the Cisco Secure Client.
   
   
3. Open the Windows App, decline sending diagnostics, and skip the tour.
   
   
4. Click the + in the upper right and select Add PC
   
   
   
5. Enter the Classic-CoreImage PC's name:  device.umhs.med.umich.edu
   Replace "device" with the Device Name of the CoreImage PC you want to connect to.
   
   
   
6. Click Add.
   
   
7. To start a connection, double-click the computer you added in the Windows App's Devices tab.
   If you have issues connecting to the name, follow the instruction in the next section.
   
8. Provide your username (umhs\uniqname) and UMICH password.
   
   
9. Log in and you will have access to the machine as if you were sitting in front of it.

If you are unable to resolve the remote Classic-CoreImage PC's name after making sure you have appended umhs.med.umich.edu to the name, clear your Mac's DNS (Domain Name System) cache and try again:

1. If open, close the Windows App.
2. Press Command+Space to open Spotlight
3. Search for "Terminal".
4. Press Enter to open it.
5. Type sudo dscacheutil -flushcache;sudo killall -HUP mDNSResponder
6. Press Enter.
   • The command won't give any feedback; it will just return to the prompt.
7. Close Terminal
8. Relaunch Windows App to try again. (see step 7 above)