Azure Virtual Desktop (AVD) is a Microsoft-based service that provides Michigan Medicine faculty and staff with remote access to a shared virtual Windows 11 desktop--called Windows Virtual Desktop (WVD)--and a collection of Virtual Apps.

AVD resources are best accessed using Microsoft's Windows App or via a web browser for incidental use.

The following features require the Remote Desktop client application:

• Microsoft Teams
• Multiple monitor support Note: Do not use the "Optimize for Retina Displays" setting.  Some applications in WVD will not work.

Click here (Microsoft link) to learn about the Windows App on Mac's prerequisites. 

1. Launch the App Store and enter Windows App in the search box.
   
   
2. Select Windows App and click the Get button (or the cloud download button if you downloaded it before).
   
   
   
3. Once installed, open the Windows App.
   
   
4. Decline sending diagnostics.
   
5. Click Skip.
   
   
   
6. Click the + in the upper right corner and select Add Work or School Account.
   
   
   
7. Enter your Michigan Medicine AMC email address (uniqname@med.umich.edu -- where "uniqname" is your username) and click Next.
   
8. Enter your UMICH password and click Sign in.
   
9. Respond to the Okta two-factor authentication prompts. Two-factor authentication is only periodically needed when opening the Windows App client application--not when launching a WVD session.
   
   
10. Ensure you are viewing the Devices tab on the left.
    
    
11. If you see a message that says no virtual machines are available to you, contact the service desk.
    1. Service Desk:  Have the user sign in to https://virtual.med.umich.edu with their uniqname@med.umich.edu account to double check their experience.  If they successfully log into virtual.med.umich.edu and see WVD or Virtual Apps, then have the user sign out and sign back into the Windows App.  If the issue persists, have the user uninstall and reinstall the Windows App.
    2. Service Desk:  Validate that the user is a member of AZ-WVD-Users.  If not, escalate the ticket to Desktop Virtualization.
12. Double-click Virtual Desktop.  If you want to manage multi-monitor support and other customizable settings before you start a WVD session, click here for instructions. Note: Do not use the "Optimize for Retina Displays" setting.  Some applications in WVD will not work.
    
    
    
13. Enter your Michigan Medicine email address and UMICH password and click Continue.
    
    
    
14. Your Windows Virtual Desktop session will open, and you can begin using it.
    
    
    
15. You can access applications by opening the start menu using the Windows logo on the taskbar.
    
    
16. (Optional) You can pin frequently used applications to the taskbar by following these instructions from Microsoft.
    
    
17. When you are finished, do not close the WVD session's window.  Instead, please log out.  Instructions on how to logout are available here.