Occasionally a physical pager device will no longer receive pages or may start receiving "garbled" pages

There are several reasons a pager may have this issue -  

• The pager has less than half its battery life, which increases the possibility of missed or garbled pages
• The pager is carried within a foot of other wireless devices, such as cell phones or other pagers. This may cause wireless interference which can cause missed or garbled pages
• The pager was in an area with poor reception. Pages are not like text messages; if the page fails at time of submission, it will not always be received after-the-fact
• The pager is carried outside of its coverage area (hospital-based pagers only work on the medical campus, statewide pagers only work within the statewide coverage area, if a regional or national pager is carried within the hospital, etc.)
• The pager is being covered by another person, so the page was redirected.
• The pager's status has been set as Not Available or Can Be Reached At, so pages cannot be sent to it. 
• If the page comes from somewhere other than the paging website (i.e. an application such as MiChart, Centricity, Allscripts, ServiceNow) there may be issues with the application.  You may need to send a ticket to one of these teams to investigate.

Please try the following to resolve this issue:

1. Change the battery in your pager

2. Factory Reset your pager. The date and time and any saved pages will be deleted Remove Battery Flip the battery and insert the battery in the incorrect position Power on the pager Hold the power button for 30 seconds Remove Battery and insert properly

3. Confirm your pager is not within one foot of other wireless devices, in an area with poor reception, carried outside of the pager coverage area, or set to Not Available or Can Be Reached At Status.

If none of the suggestions resolves your issue, please visit the Paging Office located at UH South F2594 (on the second floor across from elevator bank 9):  

    Walk in service: Monday - Friday, 8 a.m. - 10 a.m. & 12 p.m. - 3 p.m.
    Appointments: Monday - Friday, 7 a.m. - 8 a.m., 10 a.m. - 11 a.m. & 3 p.m. - 4   

(OR) make use of our Live Chat Feature at michmed.servicenow.com/sp.

If your pager is missing specific types of pages, please be ready to provide example text of the specific pages that are being missed so we can further troubleshoot your issue. 

If all troubleshooting steps and test pages fail, route the ticket to Device Support.