- Remote Access - Compare HITS Remote Computing Options

Introduction

HITS offers a few methods to access your mail, files, folders, and applications while working at home or remotely.

Use a Michigan Medicine Managed Device: A Michigan Medicine-provided Windows (CoreImage) or Mac (CoreMac) computer. This option is nearly identical to working onsite, except a VPN is required to access privileged Michigan Medicine resources.
Connect to Windows Virtual Desktop (WVD): Access to a virtual (cloud-based) CoreImage-like Windows desktop from any computer and equipped with commonly used applications, including MiChart and Microsoft Office 365 with Teams. Everyone with a Michigan Medicine email address can connect to WVD.
- Note: You can access a CoreImage computer back at Michigan Medicine by first accessing WVD and then using the Remote Desktop Connection application in WVD to access the CoreImage computer. However, the inverse is not possible. You cannot access a remote computer--even if it has an active VPN connection--from WVD.
Launch the Outlook Virtual App: For those that only need access to Outlook from an unmanaged device. Learn more here.

Instructions

Capabilities	CoreImage PC and CoreMac	Windows Virtual Desktop (WVD)* for use with a personally owned device
MiChart	Locally installed (PC) or via Citrix (Mac)	✅
Microsoft Office including email	✅	✅
Edge and Chrome Bookmark Sync	✅	✅
Internal Michigan Medicine Web Sites and Web Apps	✅	✅
Applications that require licenses and/or have high performance requirements	✅	❌
Microsoft Teams	✅	✅**
Zoom and Video Visits	✅	❌
Cisco Jabber	✅	❌
Shared network drives (H/S/T/R)	✅	✅
Cut, copy, paste – text, files, images, etc.	✅	Only within the Virtual Desktop session
Local printing	✅	❌
Access to local storage	✅	❌
VPN required	✅	❌
Accessible via a web browser	N/A	✅ client application (Windows App) recommended

* Remote Desktop can be accessed through WVD to avoid using the VPN if desired.

** To participate in Teams meetings, use Microsoft's Windows App (Windows or Mac instructions) to connect to WVD from your device instead of using a web browser.