This knowledge article will provide instructions on how to flag a published knowledge article in ServiceNow.

Flagging an article will alert the Ownership Group for that article that an update may be needed for that article. A comment specifying the reason the article is being flagged is mandatory.

1. Click on the Actions button located on the top-right of the body of article, when viewing the article from the Service Portal or Knowledge Portal.
   
   

   Note: We are currently researching how to add the Flag Article functionality within the Agent View of ServiceNow.

   
   Then, click the Flag Article option.
   
   
   
   
2. A pop-up window will appear. Add a comment to the Ownership Group for that knowledge article to inform them of the reason the article is being flagged. The more specific the feedback, the better they will be able to address any knowledge gaps or concerns. Click Submit to send the feedback.
   
   
   
   

   Note: Make sure to click the Submit button. If you click outside of the text box, it will close and you may lose your feedback text. No notification will be sent to the Ownership Group until the Submit button has been selected.

3. Once the Service Owner has completed review and any necessary updates of the knowledge article related to your feedback, they will resolve the Knowledge Feedback Task which was generated when the article was flagged. ServiceNow will email a notification to alert you that the feedback you submitted has been resolved.