ServiceNow - Retire a Knowledge Article


Introduction

 

Knowledge Article Publication Lifecycle

This knowledge article will provide instructions on how to retire a knowledge article in ServiceNow.

If you need to know how to republish a knowledge article which has previously been retired, please see: ServiceNow - Republish a Retired Knowledge Article

 

Instructions

  1. Open the knowledge article record, then click Retire. This will send an approval request to the Ownership Group.

    Retire button

  2. The Workflow will show the article's status as Pending retirement.

    Workflow showing Pending Retirement
  3. Once approved for retirement, the Workflow will show the article's status as Retired.

    Workflow showing Retired