HITS Knowledge Management Process

HITS Knowledge Management Standard

ServiceNow Knowledge Portal

Knowledge Management Community of Practice

We hold a Community of Practice meeting once per month on the fourth Tuesday of each month from 3-4 pm, as an online Teams meeting.

How To Articles

ServiceNow - Knowledge Article Content Style Guide

ServiceNow - Create a New Knowledge Article

• MiChart Knowledge Management
• ServiceNow - Tags
• ServiceNow - Knowledge - Meta Field for Searches

ServiceNow - Submit an Article for Approval

ServiceNow - Retract an Article for Approval

ServiceNow - Approve/Reject a Knowledge Article

ServiceNow - Edit a Knowledge Article

ServiceNow - Flag an Article for Review

ServiceNow - Retire a Knowledge Article

ServiceNow - Republish a Retired Knowledge Article

ServiceNow - Changing Ownership Group for a Knowledge Article

ServiceNow - Knowledge Feedback Tasks

ServiceNow - Performing an AQI Review on a Knowledge Article

ServiceNow - Compare Two Versions of the Same Article

ServiceNow - Subscribe to Knowledge

ServiceNow - Attach a Knowledge Article to an Incident Record

ServiceNow - Tags