HITS requires that Application Stewards annually test their applications on the Windows 11 WaaS Feature update version (e.g., 22H2) specified by HITS so that Michigan Medicine can update its fleet of CoreImage devices to remain in compliance and supported by Microsoft, its device hardware vendors, and other independent software vendors.

Workflow for Application Stewards: Using Surveys from the Service Portal

1. At the start of each new round of application compatibility testing, new Test Plans will be created within ServiceNow. They will contain the Test Cases and Tests to be conducted. The Test Cases will be assigned to the Tester (who may be the Application Steward or a delegated staff member.
   
   
   
2. Testers will be notified via an email from ServiceNow, as well as be able to see the assigned Test Plans in the Surveys section of the Service Portal.
   
   
   
   
3. Clicking on Surveys in the Service Portal header will display all Surveys for which you have been assigned as the Tester. Click on the title of the Test Plan to begin testing.
   
   
   
   
4. Click on the blue Get Started button.
   
   
   
   
5. The title of each Test Case will appear in the blue header. Each individual test will be listed below as a Question. For each Question, conduct your testing, then click the appropriate radio button: either Failed or Passed. **Note: We are not using the Blocked option. Please do not click the Blocked radio button.
   
   
   
   
6. Once a radio button has been selected for a Question, an Actual Results dialogue box will appear. You will need to enter some text in this box in order to complete the survey.
   
   
   
   
7. After the last Test within your Test Case, there will be an additional Question about the Overall Test Case Status. Please evaluate the Test Case as a whole and select either Failed or Passed.
   
   
   
   
8. Click the blue Next button at the lower right of the window to continue to the next Test Case.
   
   
   
   
9. You can leave the Survey at any time and your answers to that point will be saved. When you return to the Surveys section of the Service Portal again, you will see your Test Plan, with a progress bar to indicate your percent completion.
   
   
   **Note: The due date for your testing is indicated in the bottom-right of your Test Plan box.
   
   
   
   
10. On the Surveys page in the Service Portal, your Test Plan will show a completed progress bar, as well as a message stating, "Completed. Do you want to retake?" You can click on the title of the Test Plan if you would like to edit your responses.
    
    
    

Resources

ServiceNow - Test Management: This page will provide definitions of terminology used for the ServiceNow Test Management module, as well as workflows for creating Test Suites and Test Plans.

CoreImage - Windows as a Service (WaaS)

WaaS - Application Compatibility Testing FAQs

WaaS - Application Steward Roles and Responsibilities

WaaS - Vendor Conversations

Previous WaaS Presentations for Reference:

WaaS 21H2 Presentation

WaaS Open Forum Presentation Recording