• Access
• Excel
• OneNote
• Outlook
• PowerPoint
• Publisher
• Word
• OneDrive Sync (including OneDrive PC Folder Backup for laptops)

Training and additional details about Office 365 can be found at the M365 Learning site.

Please refer to U-M Safe Computing's sensitive data guide to review what types of information are approved for use in Michigan Medicine's implementation of Microsoft 365.

By default, OneDrive provides 1 TB of personal storage.

Some CoreImage devices are currently excluded from receiving Office 365:  Office 365 - Application and Device Exclusions

Checkout what Microsoft says is new and coming soon to Office 365 here.

Installing Office 365

• Both Classic-CoreImage and Intune-CoreImage devices have Office 365 installed.
  • How to:  Sign into Office 365 on a CoreImage or Flex PC if prompted.
  • Note that Kiosk mode Classic-CoreImage devices have Office 2021, not 365.
    
    
• For Michigan Medicine Macs:  Both CoreMac and IzzyMac have Office 365 pre-installed.
  
  • How to: Switch from using Level-1 to Level-2 in Office 365 on a Mac
    
    
• For personally owned devices, use Windows Virtual Desktop.

Troubleshooting

Your first stop in troubleshooting Office 365 issues:  Use Microsoft's Support and Recovery Assistant.

Known Issues

• General:  White or black bar at the top of the screen (Windows).
  
  • Workaround:  Use the key combo of the Windows key + Ctrl + Shift + B to reset the display, or if you are using Chrome or Edge when it happens, hit F11 twice.
    
    
• General:  Office applications show a warning and ask you to sign in.
  
  • Workaround:  Sign in with your Michigan Medicine (Level 2) account.  This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
    
    
• General:  Windows notifies you that you have a "Work or school account problem" when you log in.
  
  • Workaround:  Click the notification and proceed to click "Fix now" in Shared Experiences.  This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
    
    
• General:  I cannot change my Microsoft 365 profile picture, but I sometimes see others have profile pictures.
  
  • If you want to use your MCard photo as your profile picture, please follow these instructions.  Michigan Medicine does not permit custom profile pictures.
    
    
• OneDrive:  OneDrive asks you to sign in again.
  
  • Workaround:  Sign in with your Michigan Medicine (Level 2) account.  This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
    
    
• OneDrive:  OneDrive reports that a file type is not being synced.
  
  • Answer:  To address issues with syncing shortcuts, .LNK files are not synced.
    
    
• OneNote: After my Documents folder moved to OneDrive, where are my OneNote notebooks?
  
  • Answer:  When the Documents folder is moved to the "OneDrive - Michigan Medicine" folder as part of the OneDrive backup process, your OneNote notebooks are converted into a format compatible with OneDrive which is built on SharePoint.  If your OneNote application doesn't automatically load them, you can access them by opening the folder "OneDrive - Michigan Medicine\Notebooks" in OneNote.  Even if you don't see the files there, OneNote knows to follow that folder to OneDrive in the cloud and open them.
    
    
• Outlook:  The ribbon does not have the buttons that I am used to.
  
  • Fix:  Expand the Simplified Menu.
    
    
• Outlook:  Auto-complete no longer finds previously used email addresses.
  
  • Fix:  Clear Auto-Complete.
    
    
• Outlook:  I'm asked for my password, I enter it, and I am immediately asked for it again (CoreImage)
  
  • Fix:  Follow these instructions.
    
    
• Word:  EndNote Cite While You Write add-in doesn't appear.
  
  • Fix:  Follow these instructions.