Cisco Finesse agents have the option of recording a personal greeting, which will play every time a queued call is answered.  Each department or unit may have a different standard greeting; consult with your department about which greeting is appropriate.

1. Log in to Cisco Finesse
   
   
2. In the upper-right corner of the Finesse Desktop, select the Make New Call icon.
   
   
   
   
3. In the Search Contacts menu, find "Record Agent Greeting" and select it.
   
   
   
   
4. You will be prompted to select which Greeting Slot you would like to manage.  Press 1 for Slot 1, or 2 for Slot 2.
   
   PLEASE NOTE: Unless you are specifically required to record a second greeting (e.g. Interpreter Services or Service Desk) you will ONLY manage your agent greeting in SLOT 1.  
   
   
5. Press 1 to listen to your existing greeting, or Press 2 to record a new greeting.
   
   
6. Once you have recorded your greeting, the system will play it back for you to hear.   If the system give you an error, or does not play the message back, check your Jabber microphone settings. 
   
   
7. If the greeting sounds okay, Press 1 to accept the recorded greeting.
   
   
8. The next time you accept a queued call, it will play your newly saved greeting
   
   
9. You will be returned to the Main Menu, if you need to record or manage a greeting in another Slot, you can make that selection here, or hang up to end the session.