While supervisors can view real time reporting on live calls directly in Cisco Finesse, historical reporting is run from a tool called Cisco Unified Intelligence Center.  Note: only supervisors or other authorized personnel can access these reports.

Reporting is a very in-depth topic with a lot of options available; for more information on viewing and creating reports, please visit Cisco's vendor-provided Enterprise Reporting User Guide.

1. Open the Cisco Unified Intelligence Center (CUIC) site by clicking Start > Cisco ACD Call Center > Historical Reporting or by navigating to this link in your internet browser.
   
   
2. 

         3.  Enter Username, click Next

         4.  Cisco Unified Intelligence Center will open a Michigan Medicine login window.  Enter your Level-2 credentials,

              then click Sign In.

1.  In the left sidebar, click Reports.
   
   
   
   
2.  Click the Stock reports folder.
   
   
   
   
3.  Select the report you wish to view.