Service Catalog Item Requests are associated with workflows that fulfills an order, they consist of a set of workflow activities.  Activities added to a workflow can perform tasks such as running a script, sending notifications, or requesting approvals. Activities can succeed or fail, which can result in actions performed by other activities.

Service Catalog Item Request workflow sample:

Workflow Activities 

Approvals: This activity generates an approval record for a group or person.

Conditions:  These activities check a condition, script, or a variable passed to them to determine which path the workflow should follow.

Notifications: This activity generates an email or SMS message to specified users or to all users in a group.

Tasks: This activity creates a task(s) for a user/group to complete.

Utilities: Additional activities (utilities) exist to help workflows execute and complete gracefully.

Information needed for the Workflow Activities 

• Workflow Activities
• Who the activities should be assigned to
• What happens when a workflow activity completes
• Who (if anyone) needs to approve the request