- EPM - Endpoint Privilege Management Landing Page

Overview

This landing page contains all the Knowledge Articles created to support for Endpoint Privilege Management (EPM). EPM is a collection of services that manages privileges both at the individual and application group level.

As per, Message from the CISO regarding the importance of the Endpoint Privilege Management Service, all requests must go through these processes.

Getting Started

For Individual Requests

KB0019206: How To Create and Manage Your Just-in-Time (JIT) Elevated Privileged Access

For Application Support Group Requests

KB0020029: Requesting Privilege Access to CoreImage devices for Application Support Groups

Link to Catalog Item for Privilege Access for Application Support Groups Request

Related Information

Support Links

Support Process Maps (Service Desk Focused)

KB0020227: Support Process Map for Endpoint Privilege Management

KB0019583: Process for requesting Just in Time (JIT) Elevated Privileged Access

Troubleshooting and FAQS for JIT Request

KB0020561: (EPM) How do I get administrative permissions on my device?

KB0020568: (EPM) How to find who is my Responsible Person (RP)?

KB0020560: (EPM) Cannot submit request for JIT - "Device is invalid"

KB0020562: (EPM) Cannot activate JIT - Device is in "Pending"

KB0020563: (EPM) Can't activate JIT/ Device is in "Active" section OR Can't activate JIT - Training not Correct

KB0020564: (EPM) JIT Activation never completes when attempting to activate for an approved device

KB0020565: (EPM) JIT Approval Requests are being routed to the wrong person in error

KB0020567: (EPM) How do I designate a different Responsible Person to approve my JIT Request?

KB0020573: (EPM) I submitted a JIT approval request against the wrong department. How do I change the dpt?

KB0020574: (EPM) How do I add more than 10 devices to my elevated privileges?

KB0019589: How to Approve Elevated Privileged Access for Users in Michigan Medicine Account Request Tool (ART)

KB0019350: Request elevated Privilege Management Rights for an individual who does not meet Stated Requirements

Troubleshooting and FAQS for App Support Group Request

KB0020569: (EPM) As an Application Support Group member, how do I add/change devices in my group?

KB0020570: (EPM) How can I have my team to become an application support team?

KB0020571: (EPM) How to make my application a "Trusted" application?

KB0020572: (EPM) How to add another application to my Application Support Group?

KB0014337: Michigan Medicine User Profile Page (UPP)

KB0015965: IA Cybersecurity Risk Decision Request