Issue
If you have opted out of your Michigan Medicine email mailbox account and have Michigan Medicine email forwarded from @med.umich.edu to your @umich.edu account:
Your mailbox has been deleted and Michigan Medicine will only redirect email communication to your @umich.edu address
Once forwarding is put into place and your mailbox has been converted to a mail user, all Michigan Medicine email items will be deleted and CANNOT be recovered. This includes:
- Email items
- Contacts
- Calendar Items
- Tasks
- Teams' individual chats
Environment
If you have opted out of your Michigan Medicine email mailbox account and have Michigan Medicine email forward from @med.umich.edu to your @umich.edu account:
Michigan Medicine will only redirect email messages to your @umich.edu address.
Cause
During the conversion process the mailbox and all data is completely purged and CANNOT be recovered.
Resolution
N/A