ServiceNow - Republish a Retired Knowledge Article


Introduction

There may be cases where you will need to republish a retired article. An administrator or knowledge administrator who can view retired articles can instantly republish these without having to go through an approval workflow.

Note:

  • The Knowledge Management Advanced (com.sn.knowledge_advanced) plugin must be activated.
  • Required roles for this workflow are: admin or knowledge admin

Instructions

For customers:

  • As a member of the Ownership Group, please submit a ticket to Service Analysis & Improvement to request the article to be republished.
  • If you are not a member of the Ownership Group for the article, please reach out to a member of the Ownership Group to have them make this request, as republication of articles does not go through the Approval process.

For admins/knowledge admins:

  1. Navigate to All > Knowledge > Articles > Retired.
  2. Select a retired article and click Republish.
  3. The article is instantly published as the previous last published version.

See also: ServiceNow's documentation.