Overview
Eligibility
Please note the following important information about using Microsoft Teams at the University of Michigan.
| Aspect | Description |
|---|---|
| Availability |
Michigan Medicine Microsoft Teams is available to all faculty, staff, and students across U-M Health and the Medical School. Teams is available to U-M campus through a separate tenant. |
| Data Compliance |
Michigan Medicine: The Michigan Medicine version of Microsoft Teams is HIPAA-compliant and can be used to handle Protected Health Information (PHI) in accordance with HIPAA regulations. For more details, visit the U-M Safe Computing Sensitive Data Guide (external link). U-M Campus: The campus version of Microsoft Teams is not HIPAA-compliant and should not be used to store or share sensitive data. |
| Service Limitation |
Users cannot migrate content or workflows from the campus service to the Michigan Medicine service. |
Benefits
Microsoft Teams (MS Teams or, simply, Teams) offers the following key features to enhance collaboration:
- Chat: Instant messaging with colleagues.
- Video and Voice Calls: High-quality video and voice conferencing, with recording and transcription generation.
- Calendar: Integrated scheduling and meeting management.
- File Sharing: Collaborate on Word, PowerPoint, Excel, and OneDrive files.
- Stay organized: Create a team for a project or department, and use apps like Loop, Planner or OneNote directly in Teams.
Installation or Access Instructions
You can access Microsoft Teams in three primary ways:
| Access Method | Description |
|---|---|
| CoreImage and CoreMac Computers |
Microsoft Teams is pre-installed on CoreImage and CoreMac devices. You can access it from your Windows Start or Mac Finder menu. |
| Web Browser |
Visit office.com (external link) to access Teams from any web browser on any device. Sign in with your @med.umich.edu email address and UMICH password. A VPN connection is not required. |
| Mobile Devices |
Download the Teams mobile app from the iOS App Store or Google Play Store. Ensure Microsoft Intune is installed on your device to use the mobile app. |
Additional Resources
Creating New Teams
- Open the Teams app and click Chat in the left menu. If you are using the separate view, Select Teams.
- At the top, select New Items, then click Create team.
- Choose to build from a template or use an existing Microsoft 365 group.
- Select privacy: Private (invite-only) or Public (open to your organization).
- Name your team, add a description (optional), and click Create.
- Add members and create channels to organize work by topic or project.
For a visual step-by-step guide, please visit: Create a team from a template in Microsoft Teams - Microsoft Support
For a step-by-step video, please visit: Create a team with team templates - Microsoft Support (Video)
Joining an Existing Team
- Open the Teams app and click Chat in the left menu. If you are using the separate view, Select Teams.
- At the top, select New Items, then click Join Team.
- Browse public teams and click Join team or enter a code for private teams.
- Once added, you’ll have access to channels, conversations, files, and resources.
Helpful resource: Find and join a team in Microsoft Teams - Microsoft Support
Message/Post Retention
Messages (also known as posts) in Teams are available for one year from the send date. After one year, the message will be automatically deleted, per the organization's retention policy.
Files shared on Teams are not subject to the retention policy and can be found under the Shared tab within the Team.
External Users
Inviting External Users to a Meeting
You can invite external users to Teams meetings by:
- Adding their email in the meeting invite via Teams or Outlook.
- Sharing the meeting link.
Important: External users wait in a lobby until they are admitted.
Limitations for external users:
- External users can only chat during the meeting; chat access ends when the meeting ends.
- External users cannot request device control.
- External users cannot view meeting transcripts.
Reference: KB0020948
Microsoft Teams vs. Zoom and Slack
Collaboration and communication tools like Teams, Slack, and Zoom are essential for a flexible workplace. While all three allow chatting, calling, and videoconferencing, Microsoft Teams offers unique integration with the Microsoft 365 suite.
Microsoft 365 is ideal for working with other Michigan Medicine colleagues with full features available across the Academic Medical Center (includes UM-Health and the Medical School), UM Health-Sparrow, and UM Health-West.
Key Differences
- Integration: Teams seamlessly integrates with your Outlook email, calendar, and Office applications.
- Real-Time Collaboration: Easily check colleagues' availability and collaborate on documents like PowerPoint within the same application.
For a full feature comparison, refer to this Microsoft Teams (M365) Guide.
Storing Sensitive Data
The Michigan Medicine instance of Microsoft 365, including Teams, is designed to handle high-sensitivity data, including Protected Health Information (PHI).
For more details, visit the U-M Safe Computing Sensitive Data Guide (external link).
Access to AI Features like Recap
The AI-driven features within Recap—such as speaker identification, topics, chapters, and the generated summary—are currently not available through Michigan Medicine's standard license.
To generate a meeting summary, access the meeting recording and transcript (if it was enabled during the meeting), and chat content, and copy the transcript into another tool like Copilot Chat or U-M GPT. The transcript can also be downloaded and reviewed manually or shared with others as needed.
Learn More About Microsoft Teams
To learn more about Teams and how to use it for personal productivity and team collaboration, please visit the following resources:
- M365 Learning Center↗️
- Microsoft Teams (M365) - Features and How To's↗️
- Microsoft Teams Video Training ↗️
- Teams Quick Start Guide ↗️
- LinkedIn Learning ↗️
Additionally, HITS offers virtual instructor-led training courses periodically. Search for M365 in Cornerstone (external link) to view available courses. New course dates are added monthly, so check back regularly. If courses are full, you can still benefit from the self-paced resources listed above.
Common Issues
Request Microsoft Teams Support
Review Common Troubleshooting Solutions