Overview
Support for Personal Devices at Michigan Medicine
While we recommend using a Michigan Medicine-managed device to access networks, applications, and data, this guide provides information on accessing and securing Michigan Medicine resources using personal devices like laptops or phones.
Securing Personal Devices
Your role in maintaining the security of our data and networks is crucial. To secure your device:
- Set a strong password
- Keep your software up to date
- Regularly back up your data
- Choose appropriate privacy and access settings
- Be mindful of the networks you connect to
For more detailed information, visit these resources:
- Protect Yourself (external link)
- Secure Your Personal Devices (external link)
- Michigan Medicine Security of Portable Electronic Devices and Removable Media Policy, 01-04-502 (Internal Website)
Accessing Michigan Medicine Software, Tools, and Email
Windows Virtual Desktop (WVD)
The Windows Virtual Desktop (WVD) service allows you to access key Michigan Medicine resources from a personal Windows or Mac computer without needing VPN access. You can access:
- Full MiChart client
- Michigan Medicine email through the Outlook client
- Shared storage (H:, S:, T:, R:\ drives)
- Internal websites
- Microsoft Office applications
- OneDrive
- Packaged Applications
Learn more about Windows Virtual Desktop (WVD).
Michigan Medicine Email
Access your Michigan Medicine email using Windows Virtual Desktop (WVD) or the Outlook Virtual App.
- The Outlook desktop client and Outlook on the web are blocked for use on devices other than CoreImage PCs or CoreMacs to maintain data security, following cyber security events.
- See step-by-step instructions for accessing Michigan Medicine email on a personal computer. To access the full Outlook app from a personal phone or tablet, install mobile device management (MDM).
- MDM software checks and aligns your device security policies (such as requiring a six‑digit passcode) to allow access to Michigan Medicine resources like email, Wi‑Fi, Epic mobile applications, EPCS, and more.
- Learn More About Michigan Medicine Email
Supported Software and Services
Commonly supported software and services (external link) by ITS include:
- Dropbox
- Wolverine Access
- Duo
- M-Pathways
- M-Marketsite
- UMICH Google Mail
- Level-1 (UMICH) Account Creation and Passwords
MiChart and Clinical Applications
To access MiChart and other clinical applications from a personal device, sign in at vplaces.med.umich.edu or log in to a Windows Virtual Desktop (WVD).
Get Support
Support for Personal Computers
The U-M Tech Repair Service (external link) offers component replacement (e.g., screens, keyboards) and software support (e.g., drivers, updates, virus remediation).
The Michigan Medicine Help Center provides tools and resources to help you stay connected. The HITS Service Desk offers limited support for connecting to Michigan Medicine tools from your personal computer.
For more extensive needs, consider requesting a Michigan Medicine-managed device or work with your department to obtain one.
Support for Personal Printers
HITS does not support personal printers either at home or onsite at Michigan Medicine.
If you need to print while working remotely, HITS can assist with configuring a HITS-managed computer to print to a managed onsite printer.
If using a HITS CoreImage PC or Kiosk PC, you can connect to onsite printers using the PrinterLogic application.
Personal and Michigan Medicine Managed Devices
What is Considered a Personal Device?
A personal device is one purchased with personal funds not reimbursed by Michigan Medicine grants or shortcodes. Support staff may refer to this as BYOD (bring your own device).
What is Considered a Michigan Medicine Managed Device?
A managed device is equipped with Michigan Medicine’s organizational management and security software via Microsoft Intune, providing a secure and reliable computing environment. Note that the definition of a managed device was updated in spring 2024.
| Example | Description |
| Managed Devices |
Michigan Medicine-owned and managed equipment (CoreImage, CoreMac), MiWorkspace computers, HITS smartphones.
|
| Non-Managed Devices |
Personal devices with MDM, grant-owned equipment, and equipment reimbursed by Michigan Medicine. |
Note: U-M does not allow PCard purchases for technology devices, including laptops, tablets, or cell phones (see SPG (external link).