Web Application

Michigan Medicine has implemented an email hygiene solution to help users manage email that could be spam or that is received in bulk.   

The End User Digest is a separate user interface from Outlook, although it is accessed via an email sent to your Outlook Inbox. An email with a link to the End User Digest will be sent to you 3 times a week, on Sunday, Wednesday and Friday at 3:00 A.M. ET.   

 You can access your End User Digest by opening the email and clicking the link to the End User Digest. You can also access your End User Digest by clicking Manage My Digest. 

The End User Digest has two parts, “Spam-Quarantined” and “Low Priority Mail – Quarantined.”  (Note: The use of “Quarantine” can be somewhat misleading:  it is simply the name that Michigan Medicine's email hygiene solution uses for the folder in which email can be held for the user to review and disposition).   

Emails that contain spam or inappropriate content are sent to your personal Spam Quarantine; emails that Michigan Medicine's email hygiene solution has classified as “bulk” (e.g., solicitations, newsletters, advertisements, etc.) are sent to your personal Low Priority Mail Quarantine. 

The End User Digest provides you with different actions that can be taken on the emails, either one email at a time or many at a time.  Those actions include releasing the email from the End User Digest to your inbox, allowing future email from the sender to go directly to your inbox, or blocking from your inbox future emails from the sender and from your End User Digest.   

The illustration above provides an example of the End User Web Application – it displays in a browser.  There are two ways to launch the Web Application: 

• Enter the URL provided to you by your email administrator in a browser.
• Click the Manage My Digest link in the End User Digest. (Shown on image below.) 

After you log in to the Web Application, you can decide how to handle future emails from each sender: 

• Release the selected email(s) from the Quarantine and allow future emails from the sender(s) to be delivered:  select the email(s) and click Allow Sender.
• Delete the selected email(s) from the Quarantine and block future emails from the sender(s) to be delivered to your Inbox:  select the email(s) and click Block Sender. 

 The selected folder in the left pane displays emails in that folder. In the illustration, the Low Priority Mail – Quarantined emails display in the right pane. 

The Options menu in the menu bar provides the following choices: 

• Refresh: refreshes the right pane. If you use the Delete All choice, use Refresh to display more emails. 

Select Lists in the left pane to add senders to your personal Safe Senders and Blocked Senders lists. 

Select Profile in the left pane to change your preferences. 

Release Emails from the Quarantine – End User Digest 

Like the Web Application, the End User Digest displays emails that have been classified as spam or bulk. These emails are stored in your personal Quarantine, allowing you to determine how to handle future emails from the senders: either allow the emails to be delivered or block them.  

Note: If the links in the End User Digest have expired, you will be prompted to log in to the Web Application to release an email. 

Emails are organized into two categories: Low Priority Mail – Quarantined and Spam – Quarantined. The Action that you take on these emails determines how future emails from the senders will be handled. 

Personal Lists for Safe Senders and Blocked Senders 

The Safe Senders list is simply a list of approved senders of email. When a sender address is included in the Safe Senders list, the Michigan Medicine's email hygiene solution Protection Server does not filter the email for spam. Emails will still be filtered for viruses or inappropriate content. 

A Blocked Senders list contains addresses of people or mailing lists from whom you do not wish to receive email. 

To mark an email address as safe, simply click the Allow Sender link next to the appropriate email in the End User Digest. To mark an email address as blocked, click the Block Sender link for the email. 

To see your list of personal Safe Senders or Blocked Senders, click the Request Safe/Blocked Senders link in your email End User Digest. 

Click the Manage My Digest link in your End User Digest to create a list of Safe Senders or Blocked Senders or to change your language preference. A web browser opens, allowing you to add or edit your lists. 

When you add a domain name (e.g., yahoo.com) to the Safe Senders list, all email addresses from that domain will be considered “safe.” You should restrict the safe list to specific senders by entering their full email addresses (for example, john.doe@yahoo.com). 

• Not Spam - A false-positive is an email that was scored as spam, but really is not spam. Future emails with these characteristics will not be scored as spam.
• Request New End User Digest – sends you the latest End User Digest, which may or may not include new emails in the Quarantine.
• Each time you select Allow Sender, the address from that sender is added to your personal Safe Senders list.
• Each time you select Block Sender, the address from that sender is added to your personal Blocked Senders list.
• To manage your personal Safe/Blocked Senders list, click the Request Safe/Blocked Senders List link.
• To manage your preferences from the Web Application, click the Manage My Digest link.