Issue: Outlook desktop app failing to launch, freezing, or stuck in certificate/authentication loops, while Outlook Web (OWA) works​

Solution: Use Outlook Web Access (OWA) instead of the desktop client when desktop Outlook fails.​

Issue: Missing or delayed emails, gaps in mailbox history, etc.​

Solution: Launch Outlook via shortcuts in the “Mich Med Migration” desktop folderand sign in explicitly with the @uofmhealth.org account.

Issue: Desktop Teams not opening, freezing, or claiming the user is not logged in; web version of Teams works. ​

Solution: Use Teams in a web browser (Edge) when the desktop app fails. Switch to an Edge Guest profile or create a new Edge profile, then sign in with @uofmhealth.org account. ​

Issue: Teams meeting button missing in Outlook (only Zoom visible); Favorite chats not persisting.​

Solution: Missing Teams icons or add‑ins sometimes required IT to remote in and re‑add them. In some cases, restarting Teams resolves missing features such as favorites or add‑ins.​

Issue: Recurring meetings sending multiple daily invites instead of one series.​

Solution: Some calendar issues resolved after waiting for sync/cached mode to catch up. ​

Issue: Shared calendars missing or inaccessible in New Outlook.​

Solution: Restarting Outlook or re‑adding shared calendars worked for some users.

​Issue: Can't find a shared mailbox.

Solution: If you do not see one of your shared mailboxes, follow these instructions to re-add a shared mailbox. If you cannot add it, submit a ticket.