Instructions
If you ARE NOT a member of Michigan Medicine or the University of Michigan:
- Call the HITS Service Desk at 734-936-8000
If you ARE a member of Michigan Medicine or the University of Michigan:
Use the Michigan Medicine Help Center to chat with an agent, submit a ticket, make requests, and find answers to common questions.
- Navigate to http://michmed.service-now.com/sp
- Click Log in, and enter your UMICH password
- Use Multi-Factor Authentication (MFA) to complete login
- Use Multi-Factor Authentication (MFA) to complete login
- Select Information Technology -> Submit a Ticket
- Describe the issue, providing as much detail as possible
- Complete the rest of the form fields.
- Click on the paperclip icon to add an attachment, if desired.
- Click Submit to send your issue to HITS for assistance.
Search for solutions in the Knowledgebase:
Use the search bar to find self-help articles for the most commonly asked questions. Or take a look around the Service Catalog to request something that you need. There are hundreds of catalog items, so recommend you use the search toolbar.