Instructions
What is DUO?
DUO is a Multifactor Authentication program used here at the university as an additional layer of security.
Why do we need DUO?
Extra security to protect yourself and any sensitive data you may access through some systems. It's adding a physical element to a digital password. Someone needs both your physical method to login and your password to get a hold of your account which is much harder than simply having the password.
What services require DUO?
This list is fairly extensive and includes (but is not limited to):
- Wolverine Access (and many other ITS services)
- VPN (Cisco Anyconnect)
- OWA (Outlook web app, email.med.umich.edu)
- Intelligent Hub Enrollment
Do you need to be on VPN to Enroll in DUO?
No, none of the sites needed to setup DUO require VPN. password.it.umich.edu or duo.it.umich.edu both work off of the VPN.
Is there a difference between EPCS Duo and Regular DUO?
Yes. EPCS Duo is used for providers to prescribe controlled substances (it stands for Electronic Prescribing for Controlled Substances). If you need assistance enrolling in EPCS Duo you'll need to contact your unit/departments local EPCS Liaison. Information can be found here.
How do I enroll in DUO?
You can enroll with any phone, tablet, or hardware token.
Depending on your device you can find instructions below:
What does AMC stand for?
When end users receive a Duo Approval Request the pop up message includes "Are you logging into the AMC Weblogin?" This acronym stands for Academic Medical Center- Radius.
Each time I sign into the VPN it sits for a long time but then tells me login failed whats happening?
The VPN is waiting for you to accept the DUO push it sent to your primary DUO device. After a period of time it will time out and that's what causes the login failed message to appear.
Each time I sign into VPN it calls/sends a push to my old device or desk phone, how do I get it to push to my new device?
By default the VPN will always go by your primary device using whatever authentication method you have set in the DUO settings area of lvl2.med.umich.edu/profile so there are two ways you can go about setting this up. Add a new device via lvl2.med.umich.edu/profile Duo Settings.
Can I use DUO without using a mobile device or phone call?
For those who cannot use the Duo mobile app or landline options, Duo Security Tokens provide an alternative method for two-factor authentication. The Duo Security Token is a standalone hardware device that generates a passcode as needed for U-M systems and resources. Hardware token purchases are funded by Information and Technology Services (ITS). These are available by request through the Tech Shop. <https://techshop.umich.edu/910041.html>