Outlook is the HITS-supported application to access your Michigan Medicine email across all platforms.  Microsoft Exchange is the email system; Microsoft Outlook is the email client.

CoreImage Windows PCs and Michigan Medicine managed Macs have Outlook preinstalled.  Once your email is migrated to Exchange Online as part of Michigan Medicine's investment in Microsoft 365 you may use the Outlook app on your mobile device. 

Users of personally-owned devices can choose to either use Outlook on the web (OWA) or Windows Virtual Desktop.  Both can be accessed using a web browser.

Start your search for more information and troubleshooting with the following Microsoft documentation.  Microsoft frequently refreshes it to reflect the changes in their rapidly evolving Microsoft 365 products and services.

• Microsoft provides extensive help and training on their website.
  
  
• Michigan Medicine provides hosted resources from Microsoft.

HITS Internal:  Outlook Client Support Process Map for CoreImage, CoreMac, IzzyMac, and personally owned PCs and Macs (BYOD)

Troubleshooting

Your first stop in troubleshooting Office 365 issues, including Outlook:  Microsoft's Support and Recovery Assistant.

Images are blocked and meeting body is read only in Outlook Desktop if calendar items are from other senders for Microsoft Outlook Spoofing Vulnerability released August 8, 2023

Email may not be delivered at the scheduled time when the "Do not deliver before" (aka Delayed Delivery) option is enabled in an Outlook message

How To

1. Accessing mail on a personal or mobile device
   
   1. How to access your Michigan Medicine mailbox from a personally owned PC or Mac
   2. How do I access my email on my Apple or Android mobile devices
2. Locate missing messages or folders
   
   1. How to find what folder an email is in
   2. How to find missing folders
   3. Where can I find emails sent from a Resource Account's mailbox
   4. How to recover deleted items in Outlook (microsoft.com)*
3. Assign delegate access
   
   1. How to delegate access to your email and calendar
   2. What access do the Outlook Permission Levels grant
4. Sharing mailboxes, folders or calendars
   1. How to share your calendar
   2. How to open a calendar shared with you
   3. How to share a folder in your mailbox
   4. How to open a folder shared with you
5. Resource Accounts
   
   1. Request a resource account
   2. How an owner grants access to a resource account's mailbox
   3. How to share a resource account's calendar with others
   4. How to add a resource account's mailbox to your Outlook client
6. Repair Outlook 
   
   1. How and when to rebuild your Outlook mail profile
   2. How to switch to Outlook Cached mode
   3. How to fix common sync issues in Outlook mobile for iOS and Android
7. Recalling/Restoring a message or a folder
   
   1. How to recall a sent message
   2. How to restore the Unread Mail folder
   3. How to recall a sent message from Outlook on the web
8. Online Archive
   1. Manage email storage with Online Archive

* Important note on recovering deleted items:  If the item is not in the Deleted Items Folder, Trash, or Recover Deleted Items folder, then it cannot be restored, even by the Michigan Medicine Exchange team.

FAQ

1. How do I access my email on my Apple or Android mobile devices?
2. Why doesn't Outlook for the Mac open .msg files?
3. Can I access a resource account's mailbox on my mobile device?
4. How long can I retain my email?
5. What is the Focused Inbox?
6. Where are my notes on my mobile device?
7. Why can't I see more items when searching shared resources?