Classic-CoreImage - How to Request Flex Mode


Introduction

Flex mode is one of the three versions of Classic-CoreImage Windows platform that HITS offers for Michigan Medicine managed workstations. More details about Flex are available on Classic-CoreImage - Flex Mode.

Instructions

Anyone using a Classic-CoreImage Windows system can request their system be switched to Flex mode by submitting a request via the Request for Flex catalog item.

If a user contacts their local Device Support team or the Service Desk directly, they will be instructed to submit the request via the HITS link above.

Flex User Process

  1. Once the service catalog item is requested, the customer will be asked to review and agree to the Flex disclaimer (below).
  2. Once they agree, the service request item will be sent to the local Device Support team for review. 
  3. Any member of that support team can approve the request after a consultation with the customer.

Flex User Responsibilities

By having my Classic-CoreImage device running Flex mode, I understand and accept the following responsibilities:

  • I am responsible for making sure that I reboot my device at recommended intervals (CoreImage - Flex mode reboot recommendations for users).
  • I am responsible for making sure that I run Maintenance at recommended intervals (Classic-CoreImage - Flex-Mode Maintenance Requirements).
  • I am responsible for making sure that all Windows Feature Updates are applied when available (CoreImage - Windows as a Service (WaaS)).
  • I understand that failure to keep my device up to date with maintenance, WaaS updates, and reboots can result in removal of my device from the network.
  • I understand that updates due to a threat deemed critical by Information Assurance may require my device to be updated and rebooted at the institution's discretion with little or no warning.
  • I understand that any interruption due to an automatic reboot may cause a loss of data that cannot be fully recovered.
  • I understand that, in general, I am responsible for safeguarding my data and using available services to back up and save important data.  HITS will not be held responsible for any lost or unrecoverable data.