• Something you know, such as your password
• Something you have, such as a mobile app or a hardware token 

Duo is the two-factor authentication solution that secures our systems and individual accounts at U-M. With Duo, you'll be alerted right away - on any phone or mobile device - if someone is trying to log in as you.

To enroll in Duo, visit lvl2.med.umich.edu/duoenroll.

In August 2024, the Duo push notification changed to require a 3-digit code instead of a button push. This change was made because the healthcare sector is being actively targeted by threat actors.  The 3-digit code makes it significantly more difficult for a threat actor to impersonate or trick a legitimate user.  

Michigan Medicine has experienced reportable security events in the past several years, and the frequency and impact of these events is only increasing.  These events have real and significant impacts to our patients, students, researchers, and to the security of our institutional data.

Note: If you receive a Duo prompt that you did not initiate, it is important to deny the request immediately by pushing "I'm not logging in" in the Duo Mobile app. This action helps protect your account from unauthorized access. Next, please change your Michigan Medicine password right away and report the incident to the Michigan Medicine Service Desk at 734-936-8000. Your prompt attention to these steps is crucial for maintaining the security of your account.

Get Assistance

Visit the Michigan Medicine Help Center (help.med.umich.edu) to chat with an agent, or submit a ticket for additional assistance and questions