This article is an FAQ for the Fax Server system that answers several of the most basic questions that users have. 

What exactly is the FaxServer?

It is a vendor (Upland) application server. It has 96 available modem channels. It sends/receives analog faxes, and turns them into picture attachments (.tif) by default. In turn, those documents are then able to be received internally to an email account, file share directory, or printer (or combination thereof). This service is supported 24 hours a day, 7 days a week, 365 days a year.

Can I convert an (analog) fax line over to the digital FaxServer?

In most cases, yes. Procedure TBD

Who do I contact for issues related to a physical fax machine?

HITS does not service or troubleshoot physical fax machine issues. You should have information on the side of the machine, or through a department representative about who to contact for service & maintenance. 

For Telephony issues, you can submit a service request through the following URL: https://hits.medicine.umich.edu/collaboration/communication/telephones-headsets#request-new-changes-service-or-device

Are there reports available?

Yes, we have the ability to create automated reports that can be emailed or viewed via a web page. We can schedule them to run daily, weekly, or bi-weekly. The standard report shows sender, date, quantity, and page count with corresponding totals at the bottom. These reports have helped others show the amount of work coming into, and leaving, their department.  You can request your report via the Service Desk.

How can I upload the faxes that I have received?

Once you have saved the image locally, you can use the sweep function in MiChart under Media Manager. For more information, please download MiChart Imaging Documents.

How can I send faxes from my computer?

Go to: http://faxserver.med.umich.edu/Accuroute

How can I request a new coversheet be added to the dropdown list in AccuRoute?

Submit a normal incident request to the Service Desk with your Microsoft Word document template. Our team will make edits and ask you for final approval before it's active in the system. 

How can I update my work phone number that is displayed on the coversheet in Accuroute Desktop? 

Click on this link and update your work phone number. Make sure the published box is checked. Your phone number should update the next time you restart the program. 

How do I get owner rights to an existing fax server mailbox?

To obtain owner access to an existing mailbox, HITS requires two key pieces of information.

1. Mailbox name as it appears in the Outlook address book
2. Uniqnames of individuals that needed to be added as owners

Once you have the information above, please use this link and select the scenario for modify. 

Where can my incoming faxes be delivered?

1. Outlook group resource mailbox
2. Outlook email distribution group (ex HITS-AllStaff)
3. Fileshare location (ex Shared Drive)
4. Network printers (ex HIS@XXX)

Can I get my faxes delivered in PDF format?

Yes.  By default, faxes are delivered in a .tif format.  To change the format for your delivered faxes to .pdf, please submit a ServiceNow ticket and assign it to the Enterprise Clinical Support Team.

How do I request a new fax server account is created?

Fax Server Account Request Web Submission

*For new accounts only. Modifications to existing accounts should be a normal incident to the Service Desk. 

Who do I contact for questions or training?

Please contact the HITS Service Desk to get in touch with the HITS Fax Server Team. They can be reached at 936-8000 or https://help.med.umich.edu/it

For more information on faxing HIPPA & PHI information please see the UMHS Website