Question
What does it mean to be an application steward?
WaaS: Windows as a Service
Answer
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Roles & Responsibilities |
App Std |
EDEM |
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Lifecycle & Support |
Provide App Pack (EDEM) with current application information (name, version number, license model, quantities, cost). |
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Provide App Pack (EDEM) with current app steward, vendor, and tech support contact info (name, email, and phone number). |
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Identify the Michigan Medicine business need addressed by the application. |
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Annually confirm the Michigan Medicine business need still exits and app still addresses the need. |
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Regularly review/update the application information in the ServiceNow Software Catalog (Short Description, Long Description, Catalog Icon, and Software Manufacturer). |
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Maintain continuity/disaster recovery plan and app test plans as applicable. |
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Advocate adoption of software quality guidelines recommended by QA Advisory and Service Delivery Plan (SDP). |
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Application Packaging |
Provide App Pack (EDEM) with older versions of applications, shortcuts, middleware, ActiveX controls, etc., that can be retired. |
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Maintain app packaging and maintenance of related application data. |
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Contact vendor to confirm current app version compatibility with latest adopted build of Windows (21H2, 22H2, etc.). This will be a collaborative effort with EDEM providing App Stewards with canned message for their respective vendors and App Stewards being responsible for sending/receiving/ sharing feedback communication from vendors. |
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Financial & Contractual |
Ensure current maintenance/support agreement is in place. |
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Refer all inquiries regarding app vendor contracts to IT Contracts at Michigan Medicine. |
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Test & Upgrade |
Annually test and confirm compatibility of current app version with latest adopted build of W10 (1809, 1909, etc.). |
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Maintain test plan for testing current app version and, if possible, upload to ServiceNow. |
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Coordinate resources (laptops, device upgrades, etc.) for testing current app version. |
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Communicate and summarize test results in ServiceNow. |
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Plan and communicate Windows-as-a-Service testing and upgrade schedule. |
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Submit IA Cybersecurity Risk Decision Request (RDR) if application fails testing. An RDR must be submitted by or sponsored by a Trusted Service Provider (TSP). |
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Manage availability of test environment and loaner laptops with future OS build. |
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Conduct progress reporting on app testing against OS build. |
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Facilitate issue resolution. |
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