Overview
Welcome to Microsoft 365 Apps (formerly known as Office 365)!
- Access
- Excel
- OneNote
- Outlook
- PowerPoint
- Publisher
- Word
- OneDrive Sync (including OneDrive PC Folder Backup for laptops)
Training and additional details about Microsoft 365 Apps can be found at the M365 Learning site.
Related Information
Please refer to U-M Safe Computing's sensitive data guide to review what types of information are approved for use in Michigan Medicine's implementation of Microsoft 365.
By default, OneDrive provides 1 TB of personal storage.
Some CoreImage devices are currently excluded from receiving Microsoft 365 Apps: Microsoft 365 Apps - Application and Device Exclusions
Checkout what is new and coming soon to Microsoft 365 Apps here.
Installing Microsoft 365 Apps
- Both Classic-CoreImage and Intune-CoreImage devices have Office 365 installed.
- How to: Sign into Microsoft 365 Apps on a CoreImage or Flex PC if prompted.
- Note that Kiosk mode Classic-CoreImage devices have Office 2021, not 365.
- For Michigan Medicine Macs: Both CoreMac and IzzyMac have Office 365 pre-installed.
- For personally owned devices, use Windows Virtual Desktop.
Troubleshooting
Your first stop in troubleshooting Microsoft 365 Apps issues: Use Microsoft's Support and Recovery Assistant.
Known Issues
- General: White or black bar at the top of the screen (Windows).
- Workaround: Use the key combo of the Windows key + Ctrl + Shift + B to reset the display, or if you are using Chrome or Edge when it happens, hit F11 twice.
- Workaround: Use the key combo of the Windows key + Ctrl + Shift + B to reset the display, or if you are using Chrome or Edge when it happens, hit F11 twice.
- General: Office applications show a warning and ask you to sign in.
- Workaround: Sign in with your Michigan Medicine (Level 2) account. This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
- Workaround: Sign in with your Michigan Medicine (Level 2) account. This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
- General: Windows notifies you that you have a "Work or school account problem" when you log in.
- Workaround: Click the notification and proceed to click "Fix now" in Shared Experiences. This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
- Workaround: Click the notification and proceed to click "Fix now" in Shared Experiences. This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
- General: I cannot change my Microsoft 365 profile picture, but I sometimes see others have profile pictures.
- If you want to use your MCard photo as your profile picture, please follow these instructions. Michigan Medicine does not permit custom profile pictures.
- If you want to use your MCard photo as your profile picture, please follow these instructions. Michigan Medicine does not permit custom profile pictures.
- OneDrive: OneDrive asks you to sign in again.
- Workaround: Sign in with your Michigan Medicine (Level 2) account. This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
- Workaround: Sign in with your Michigan Medicine (Level 2) account. This may happen once every 7 days on a CoreImage if the device has not connected to VPN during that period of time.
- OneDrive: OneDrive reports that a file type is not being synced.
- Answer: To address issues with syncing shortcuts, .LNK files are not synced.
- Answer: To address issues with syncing shortcuts, .LNK files are not synced.
- OneNote: After my Documents folder moved to OneDrive, where are my OneNote notebooks?
- Answer: When the Documents folder is moved to the "OneDrive - Michigan Medicine" folder as part of the OneDrive backup process, your OneNote notebooks are converted into a format compatible with OneDrive which is built on SharePoint. If your OneNote application doesn't automatically load them, you can access them by opening the folder "OneDrive - Michigan Medicine\Notebooks" in OneNote. Even if you don't see the files there, OneNote knows to follow that folder to OneDrive in the cloud and open them.
- Answer: When the Documents folder is moved to the "OneDrive - Michigan Medicine" folder as part of the OneDrive backup process, your OneNote notebooks are converted into a format compatible with OneDrive which is built on SharePoint. If your OneNote application doesn't automatically load them, you can access them by opening the folder "OneDrive - Michigan Medicine\Notebooks" in OneNote. Even if you don't see the files there, OneNote knows to follow that folder to OneDrive in the cloud and open them.
- Outlook: The ribbon does not have the buttons that I am used to.
- Outlook: Auto-complete no longer finds previously used email addresses.
- Fix: Clear Auto-Complete.
- Fix: Clear Auto-Complete.
- Outlook: I'm asked for my password, I enter it, and I am immediately asked for it again (CoreImage)
- Fix: Follow these instructions.
- Fix: Follow these instructions.
- Word: EndNote Cite While You Write add-in doesn't appear.
- Fix: Follow these instructions.