Introduction
Michigan Medicine (Level-2) System Accounts are used to maintain servers, applications and other resources. They have their own passwords and permissions (such as Active Directory access) based on your needs.
Prerequisites:
- You must be a System Account Liaison for your department in order to request system accounts. Your department's Responsible Person will need to authorize you via the Account Request Tool (ART). KB0016981 - Michigan Medicine Account Request Tool (ART) - Liaison Management
Topics:
System Account Management Overview
Useful Links:
Onboarding for Michigan Medicine System Accounts
Michigan Medicine Account Request Tool (ART) - Liaison Management
Instructions
Using Chrome, navigate to the the Account Request Tool (ART).
Type your Uniqname and Michigan Medicine (Level-2) password, click Sign In, and complete authentication through Duo.
System Account Management Overview
This page is where a System Account Liaison can view, edit, export, and delete system accounts associated with a specific department.
Edit System Account Information
1. Select the account that needs editing.
2. You can edit, First Name, Last Name, End Date, no greater than 1 year max, and the sponsorship notes. You can also assign a temporary password. If resetting a password to a system account, it is important to note that all resources that use this account will need to have their passwords updated.
3. After completing the changes, you can click Submit. You also have the option to delete the system account.
Export System Accounts
Exporting system accounts enables you to export selected records to an Excel file.
1. Select the checkbox(es) for the system account(s) you want to export or click Select All if you want to export all system accounts
2. Click the blue Export Selected Appointments button. An Excel file is now available to open.
Extend the End Date for your System Accounts
You can extend the dates on multiple system accounts at once.
1. Select the accounts you wish to extend by selecting the check boxes to the left.
2. Click the Extend Selected System Accounts button to bring up the dialog box.
3. Select the date you wish to extend your system accounts to and click confirm extend.
Delete System Accounts
You can delete these system accounts individually or all at once.
1. Select the checkbox(es) for the system account(s) you want to delete or click Select All if you want to delete all appointments.
2. Click the red Delete Selected Appointments button.
- Click the Request System Account button
- Enter your desired system account name and click the search button (this will check to see if your desired system account name is available).
Provide all the details that are necessary for a system account to be set up. Any field with a red bar indicates the field is required; the bar turns green once a field is completed. If a bar doesn't turn green, confirm the information and the format used. Field validation will ensure information is entered correctly.
- Select the applicable Department
- Select System Account from the Job drop down list
- Enter the desired Last Name for your system account
- Enter the desired First Name for your system account
- The Start Date will default to today's date
- Select an End Date (up to one year)
- Enter any useful information for your later review, such as Application / Service this system account will be used for
- Choose the configuration item this account will be used for. Note: Operational CI's will appear in this list for you to choose from.
- If everything looks good, click Submit
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- If you need to edit information, click Back. If you want to abandon the request altogether, click Close
- Once submitted you should see a pop up message that your system account request has been successfully submitted
After submission, a ServiceNow ticket will be created and you will receive an email from michmed@service-now.com with details about your request.
Once your request has been completed, you will receive an email from michmed@service-now.com that your request has been resolved.
Using Chrome, navigate to the the Account Request Tool (ART).
Type your Uniqname and Michigan Medicine (Level-2) password, click Sign In, and complete authentication through Duo.
Click on the System Accounts tab.
Click on your newly created system account.
Click Issue Temporary Password.
NOTE: Take note of the Temp Password. You will need this to create new password via User Profile Page. Once you click Close you will not be able to retrieve the temporary password and you will need to click Issue Temporary Password to generate a new temporary password.
Using Chrome, navigate to the the User Profile Page.
Type your system account's Uniqname and temporary password, click Sign In.
Click on Password Settings tab.
Click on Reset Your Michigan Medicine (Level-2) Password.
Enter the temporary password, and new password twice, click Update.
After clicking Update, Level 2 password is updated successfully message will be displayed.