Intune-CoreImage - What do I do if I'm asked to "Set up for personal use" when enrolling a device?


Question

When enrolling an Intune-CoreImage device, what if I'm presented with a choice between "Set up for personal use" and "Set up for an organization?"

Answer

When you are presented with this screen, one of two conditions may apply.

  1. The device does not have connectivity to the internet.  Or it was slow in connecting to the internet and missed its opportunity to communicate with the Intune service.
    Resolution:
    1. Ensure that the device has the ability to connect to the internet (through either a wired connection or a home Wi-Fi network). Reboot to try again.
    2. If the condition repeats, choose "Set up for an organization" and supply your Michigan Medicine email (uniqname@med.umich.edu) to start the enrollment process.
    3. If problems persist, open a ticket with the Service Desk.

  2. The device is not registered with the Intune service.
    Resolution:
    1. In this case, open a ticket with the Service Desk.  Include in the ticket the device's "serial number" or "service tag" located on the device's label.
    2. Device Support will validate whether the device is registered with Intune, but they may need to deploy a new device to you while working with CoreImage developers to address the issue with the original device.