Adobe - What to do when the Creative Cloud Desktop Application says apps are Not Compatible


Issue

The Adobe Creative Cloud Desktop Application reports that some apps are "Not Compatible."

Environment

Windows 10 Classic-CoreImage

Windows 10 Intune-CoreImage

Cause

Michigan Medicine's Windows 10 CoreImage products remain at the 21H2 version. Some application versions require Windows 10 22H2.

HITS is developing a Windows 11-based CoreImage to be released in the first half of 2024 that will resolve this compatibility issue.  Until then use the highest version available that is still compatible.

Resolution

The screenshots in these instructions reference Photoshop; however, other applications can be addressed using the same steps.

  1. Find the latest version in the grid of applications that is still compatible.

  2. Click Install.


  3. If you do not see the option to install a compatible version, click the . . . (three dots) next to the Not Compatible warning


  4. Select Other versions to see the list of previous versions you can install.

  5. Select and install the version you want.

 

Once your CoreImage device is upgraded to Windows 11 you can upgrade these applications to their latest versions.