Trusted IT Service Providers (TSP) accountable for Configuration Items that require a site-to-site Virtual Private Network (VPN) connection will periodically receive a ServiceNow Data Certification Task to review and update the VPN entries. The goal of this certification is to ensure that inventory is accurate, and that associated inventory data is reviewed and "certified correct" by the responsible TSP. Learn more about the data fields associated with a Configuration Item by visiting this link Service Asset and Configuration Management (CMDB) KB0011916

TSP's will receive an email from ServiceNow indicating that a certification task has been assigned to you and requires your attention. Click on the task linked to in the email and follow the instructions to complete the certification process. (Your Certification Tasks can also be found directly in ServiceNow here or by browsing to Data Certification -> Tasks -> My Tasks.)

Each VPN entry associated with a linked Configuration Item must be reviewed and confirmed for accuracy. If you are unable to complete your certification task in one session, you can certify some VPN entries now and come back to the task at another time.

How to certify your VPN entries

Here are the fields required for certification:

1. Install Status - Installed or Retired
2. Company - name of the company connecting to Michigan Medicine via the Virtual Private Network connection.
3. VPN Configuration Item - link to the Configuration Item that represents the business purpose for the VPN; connections used for more than one business purpose only need to link a single configuration item. 

For additional information on Configuration Items in the ServiceNow Configuration Management Data Base refer to this ServiceNow Knowledge Article: Service Asset and Configuration Management (CMDB) KB0011916

Instructions:

For each VPN entry assigned to you:

1. Verify the Install Status by checking the box to the left; if the VPN is Retired create a Firewall Change Request - Michigan Medicine - Help Center (service-now.com) and select the Remove current network access option. 
2. Verify the name of the Company associated with the VPN by checking the box to the left.
3. Verify the name of the Configuration Item that represents the business purpose for the VPN by checking the box to the left.
4. Repeat steps 1 - 3 for all rows listed in the Certification Task.
5. When all rows are complete click the Green Check button above the Virtual Private Networks banner.
6. If the entry cannot be verified click the Red Exclamation Mark button instead of the Green Check button.   

If you have any questions open an Incident for assistance as instructed in the Data Certification Task. 

Data Certification Task view: