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Requesting a Michigan Medicine Account

The Michigan Medicine Department that has determined your business need for access will be your account sponsor.
The Sponsoring Department will submit the request for a Michigan Medicine (Level-2) Account.
- The Michigan Medicine Sponsoring Department will need:
  - Legal First Name
  - Legal Last Name
  - Date of Birth, Gender
  - Social Security Number
  - External Phone (SMS-Enabled preferred)
  - External E-Mail Address
- This sensitive information may be passed between the requested user and the Michigan Medicine sponsor via Dropbox or over the phone.
Once the account request is processed, a “Welcome to Michigan Medicine” email will be sent to the new user at the email address provided, with the steps needed to setup your account.
The Sponsoring Department will be responsible for oversight of your access, including timely renewal of access if there is a business need to do so.

For Help with this process, contact the Michigan Medicine HITS Service Desk at 734-936-8000.

If you are a Michigan Medicine or University of Michigan Health Employee partnering with a Sparrow Employee:

Send this link to Sparrow liaison/sponsor: UM Health Caregiver Access Request via Service Now.
What to expect: This creates a Service Now ticket for tracking access processing. Please reference the RITM or SCTASK in subsequent communications related to requests.

For those without a contact at Sparrow:

Email isparrowexternalaccess@sparrow.org to initiate access.
- Note: If Sparrow does not have a business agreement in place, this will need to be reviewed and approved by Sparrow’s Privacy department per standard operating procedure.
What to expect:
- A formal request form and Individual Access Agreement will be emailed back.
- Requestor completes and returns documentation.
- Sparrow team creates Service Now ticket for tracking access processing. Please reference the RITM or SCTASK in subsequent communications related to requests.

The Sparrow IT HelpDesk can be reached at 517-364-4357.

Work with the UMH-West Department that has determined your business need for access, they will be your account sponsor.
- Note: Michigan Medicine and Sparrow accounts will be considered “Vendor” accounts for UMH-West.
The UMH-West Sponsoring Department’s Manager will submit the “User Access Request” UAR Form (accessible on M-Net).
- Supervisor/Manager approval is Mandatory.
- Michigan Medicine Employees should use the “University of Michigan” company name.
Users will be assigned application access based on predefined "security profiles" for their job code and department.
- Note: It is the manager's responsibility to request for changes to the default "security profiles" by sending a separate email to Information Security at isparrowexternalaccess@sparrow.org.
- Managers must work with their assigned business analyst to change EPIC template functionality.