Install Microsoft Authenticator


Introduction

About Microsoft Authenticator 

Microsoft Authenticator is a mobile application for Android and iOS to sign in to your Microsoft account and associated mobile apps, reducing the number of M365 logins on mobile devices. 
 
At Michigan Medicine, the Microsoft Authenticator is beneficial if you use multiple Microsoft applications on your phone. The app enables one sign-in to all Microsoft 365 (M365) applications at once. Applications include Outlook, Teams, Microsoft 365 (Office apps), SharePoint, and more. Two-factor authentication is still required at login. 
 
You will be asked to re-authenticate to M365 every five days, per organization policy.  
 
This application can be used on any device on the Android or iOS platforms. To access Michigan Medicine M365 applications also requires Intune. Currently, Microsoft Authenticator is not available for computers (PCs, Macs, Linux).  
 
Other Features 

This application has other features that are not currently enabled at Michigan Medicine: 

  • Two-step verification. Microsoft Authenticator is not supported for two-step verification at Michigan Medicine. Continue to use Duo/Okta as prompted to verify your login to Michigan Medicine applications.  
  • Backing up and restoring account credentials and addresses (autofill). This feature requires a personal Microsoft account that is separate from your Michigan Medicine account.  

Instructions

Install Microsoft Authenticator 

  1. Install the latest version of the Authenticator app, based on your operating system:
      1. Google Android. On your Android device, go to Google Play to download and install the Authenticator app. 
      2. Apple iOS. On your Apple iOS device, go to the App Store to download and install the Authenticator app.
  2. Once installed, close the app, you do NOT need to enter your Michigan Medicine credentials until prompted by another M365 app.  

After installing Authenticator, it will become the single app where you enter your credentials to access Michigan Medicine M365 applications on your mobile device. When opening an M365 application (Outlook, SharePoint, Office, etc.), if your token has timed out you will be passed to the Authenticator app to enter your credentials. After confirming the Duo prompt, you will be passed back to the Microsoft app that was originally opened.  

Note: The HITS Service Desk and Device Support teams cannot provide further support for the Microsoft Authenticator app at this time. There are no specific customizations for Michigan Medicine.