ExamSoft (Examplify) - How do I get Examplify installed/updated on my HITS provided device? 


Introduction

For medical students (MD program) who matriculated in the Summer of 2021 or later, Examplify is installed for them automatically ahead of time. Examplify is packaged and will be updated twice a year for medical students. Updates will be provided by HITS. 

For faculty who are on their HITS CoreImage Device or other medical students who may just be using a HITS loaner and do not have Examplify, they can contact the Service Desk to push out the Examplify package to their device. 

 

Instructions

Updates to Examplify for Medical MD Program Students

Beggining in Summer 2024, new students were provided HITS Intune Imaged devices, which updates differently than previous classes' Classic CoreImage devices. Instructions for both are provided below: 

Current M1s (Intune) instructions

On the day the update is released (communicated via OMSE Canvas and Monday Download), you can have your laptop turned on. Syncing (updating) your laptop occurs about every 8 hours. To manually sync your laptop to receive the update as soon as possible, you can follow the manual steps for updating your Intune Laptop using Company Portal. 

When Examplify is actively updating, you will see the notice in the bottom right:

notice of examplify installing

You can check to see if Examplify successfully updated by logging into Examplify and checking the bottom right hand on the application on your dashboard

location of examplify version in bottom right

If you encounter errors or issues, please contact the HITS Service Desk. 

M2s-M4s (Classic CoreImage) instructions 

When updates are pushed to Examplify, students will have to make sure maintenance is run in order to receive the update. It is important to run maintenance before opening up Examplify. Otherwise, you may receive an error in Examplify saying it won't let you take an exam until you update your version. To update:

  1. Make sure your laptop is on the vpn if offsite.
    1. To connect to the VPN, use the window search for cisco secure mobility client and open it
    2. Log in with your level 1 password. You will also receive a Duo prompt to finalize connecting.
  2. Run maintenance by following the instructions in the Classic-CoreImage - How to run Maintenance article. 
  3. If you open Examplify and do not receive an update prompt, log in and ensure the version on the bottom right hand of the Examplify dashboard states the current version (as of 2/26/25: 3.7.2)

If the student hasn't connected to the network recently, they may run into issues trying to run maintenance. If this occurs, the student should contact the service desk for assistance. 

If the software opens and closes immediately after an update (like stated in KB0024632), the Service Desk should re-provision the software via FCS. 

In an emergency, the service desk can have the student download and try updating to the newest version using the installers from Examplify's website. Admin rights should not be needed for this update/install process. This should only be done if the student is receiving an error saying they must update to the newest version of Examplify and maintenance will not run correctly to receive the newest package.