Cornerstone - Troubleshooting Online Courses


Question

Having trouble accessing or completing an online course in Cornerstone? Don’t worry—most issues can be resolved quickly! See the information below for some helpful troubleshooting ideas.

 

Answer

Recommended Browsers

Cornerstone works well with most modern browsers. For the smoothest experience, we recommend using them in this order:

  1. Google Chrome (HITS recommended)
  2. Apple Safari
  3. Mozilla Firefox
  4. Microsoft Edge

Tip: Different browsers can behave differently. If you run into trouble, try opening Cornerstone in another browser on this list.

 

Browser Troubleshooting

Even the best browsers have occasional hiccups. Here are some quick fixes:

  • Clear your cache and cookies: Old files or cookies can cause pages to load incorrectly. Clearing your cache often resolves common performance or loading issues.
    • Windows: Press Ctrl + Shift + Delete
    • Mac: Press Cmd + Shift + Delete
  • Turn off pop-up blockers: Courses often open in a new window. Make sure pop-ups are allowed for Cornerstone.
  • Try a different browser: If something doesn’t work in your first choice, switch to another recommended browser above.

Device Compatibility

Cornerstone can be accessed from any device using a web browser. However:

  • Most online courses are designed for larger screens (desktop or laptop)
  • Accessing courses on a mobile phone may result in:
    • Limited functionality
    • Reduced interactivity
    • A less optimal learning experience

Tips for Smooth Course Completion

  • Take your course in one sitting: If possible, complete your training without long breaks.
  • Need a break? Click “Finish Later” or close out of the module—the system will save your spot for when you return.
  • Interact with all content: Make sure to click on every link, button, or quiz activity on each page. Completing all activities ensures your progress is registered.

 

Additional Resources

Access Cornerstone

Step-by-step guide: Search, Register, and Launch Training

 

Need Help?

Report a Cornerstone Learning Issue: Cornerstone Learning - Report Issue  - Include the title of course, the internet browser you're using, and if possible, a screenshot of the issue you're experiencing.