Introduction

A managed computer is configured for work at Michigan Medicine. Get a Windows, Mac, or Linux computer that is fully equipped with the applications, network access, security features, and support needed to do your work from any location. 

Managed computers provide a reliable, secure, and supportable environment tailored for Michigan Medicine. Each device, whether a desktop, laptop, or tablet, is configured and maintained by the HITS team to align with institutional standards. These managed devices come pre-loaded with essential software, robust security features, and regular updates, ensuring consistent performance and compliance with Michigan Medicine’s security and operational requirements.

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Product Features

HITS provides several managed computing options for Michigan Medicine’s desktop, laptop, and tablet devices. Each option includes software tools, security features, and management capabilities. Choose from these six managed options:

• CoreImage (Windows)
• CoreMac
• Kiosk
• Flex PC for Research 
• Linux for Research
• Windows Virtual Desktop (WVD)

Compare managed computing options

Support

HITS provides support via our Help Desk (phone or chat) and Help Me Now (in person) locations for all managed devices. When contacting HITS with an issue, be prepared to provide the Device Name (TermID) of your computer. Each device is assigned a unique eight-character name. On most devices, this name is typically displayed on a physical tag, and it can also be found in the Microsoft Windows Settings application or in the Mac System Settings.

Note: For assistance with personal devices, refer to our support resources for personal devices.

Enterprise Software Applications

As part of the managed computing environment, select software packages are pre-installed or available through HITS. See the complete list of installed applications on standard CoreImage PCs and the available CoreImage PC software packages for additional options.

Microsoft 365

Michigan Medicine uses the Microsoft 365 suite of applications, including:

• Word
• Excel
• PowerPoint
• Access
• Outlook
• OneNote
• Publisher
• Loop
• and more

Microsoft Visio and Microsoft Project licenses are deployed on a limited basis throughout Michigan Medicine, more information is coming soon. 

As of July 2021, all Core (Windows and Mac) devices were updated with Microsoft Office 365 unless a workflow or other application requires an older version of Office.

Adobe Creative Cloud

Michigan Medicine faculty and staff who use a managed general compute device have access to the following Adobe Creative Cloud products:

• Acrobat Pro DC
• Photoshop
• Illustrator
• InDesign
• Dreamweaver

Because U-M is an Adobe Creative Campus, this software is available at no charge. Individuals and departments do not need to purchase this software independently.

Software Procurement

Requesting Software & App List

Software that is not included in the managed computing standard software needs to be purchased by your department. HITS will then assist in having that software packaged and available for distribution in the Michigan Medicine network.

Verify that the software you need is available, either as part of the general compute standard software or through the Medical School for learning or research use.  

• General Compute: Michigan Medicine list of packaged applications (app list)
• Medical Education Resources and Applications
• Research Applications

To request a general compute software application, please submit a Help Center ticket. For Academic (learning and research) applications, submit a request to Academic IT. 

If it is not on the list, software may be procured in a variety of ways*:

1. ITS: Departmental Purchases (external link)
2. ITS Software Licensing and Distribution (external link): Licensed software products for use on university-owned computers

*All software purchases must be made in compliance with SPG 601.03-3 (external link)

Once the purchase has been made (or if it is already on the available list), contact HITS for implementation submitting a Help Center ticket. 

Software Requests for personal use on Non-University Owned Machines

Security

Anti-Virus Protection

As of November 15, 2021, CrowdStrike Falcon (external link) is the primary anti-malware software used on University-owned machines.

Administrative Access

Users of managed general computing devices have the option to request administrative access to their machine by requesting access via the Just-In-Time process, How To Create and Manage Your Just-in-Time (JIT) Elevated Privileged Access.

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