The Room Technology Services team specializes in delivering comprehensive audiovisual services for scheduled events and immediate assistance needs. This department provides in-person support for a wide range of events, ensuring seamless AV operations through meticulous planning, setup, and real-time troubleshooting. Additionally, they offer on-demand assistance in select areas, addressing urgent technical issues and ensuring that all AV equipment functions optimally during critical moments. Their commitment to excellence ensures smooth and successful events, regardless of scale or complexity.

Services offered:

• In room training on AV equipment
• Event Support
  • Involves setting up, monitoring, and troubleshooting IT equipment and systems for events. This includes ensuring proper functionality of AV equipment, network connectivity, and software tools, as well as addressing any technical issues that arise to ensure a seamless experience for participants.
• Immediate Assistance
  •  Involves providing on-the-spot troubleshooting and resolution for urgent technical issues. This includes diagnosing problems, offering quick solutions, and ensuring minimal disruption to end-users.

Our staff is onsite and available to assist in over 120 rooms centrally managed locations across the Medical and North Research Campus.

Support Services

Room Instructions

Scheduleon Room Booking

Mediasite - Lecture Capture

FAQ:

Q. How do I schedule event support from the Room Technology Team? 

      A. You can request support here. Please provide at least two days' notice for events during business hours. 

Q. I’m not sure if I need event support but would like some training in a space, is this possible?

      A. Yes we do! We offer in room training that you can request here. Please provide at least two days' notice for events during business hours. 

Q.  I need to book a space for my event, can you book it for me?

      A. We are not able to book a space for you, but you are more than welcome to book your space here.

Q.  Do you provide Immediate assistance at NCRC?

      A. At this time immediate assistance is not offered at NCRC, but you can book for event support if you have an event at one of our supported NCRC spaces.

Q. When booking a room, how can I be sure your services are offered is a space I need?

      A. You can now search for "ctss" as a feature and view only rooms that offer our services. Due to limitations of the software this needs to by typed in lowercase.