Get Help with Health Information Technology & Services


Overview

 
IT Help Center Getting Started

Get Help Online

Get Help In Person

Get Help On The Phone


Whether you are looking for online support and information, in-person assistance, or help over the phone with an urgent request, we've got you covered. 

What is the Michigan Medicine IT Help Center?  

 

The IT Help Center is HITS’ online support hub, enabling direct engagement between HITS and Michigan Medicine faculty, learners, and staff who have IT questions or need support.  

The IT Help Center is closely linked to HITS’ SharePoint site. On SharePoint you will find IT news, project information, guides, and a summary of services and offerings.  

The IT Help Center is the best place to: Find IT answers and request services

 

You can access the IT Help Center directly from the One Michigan Medicine SharePoint navigation menu, from MiChart, and from CoreImage PCs (Start Menu) and CoreMac computers (M icon), or using the URL: help.med.umich.edu/it.

decorative icon Get Help Online 

Here in the IT Help Center you can find answers, submit requests, or chat for support. The Help Center also provides timely alerts about service interruptions and major incidents. 


Find Answers
Submit a Ticket
Chat with Us
Check my Tickets

 

More ways to get help
decorative HITS Guides and More 

 

Browse our curated guides to help you quickly find what you need.  
decorativeAdditional Resources

 

Quick access to other online tools for account management, access, training, and more.  

decorative icon Get Help In-Person  

HITS Help Me Now 

For in-person support, visit one of our Help Me Now locations↗. We offer troubleshooting and consultation services on a range of issues, including device setup, password management, two-factor authentication, software installations, and ticket assistance. 

HITS Paging Office 

In-person pager support is available at the HITS Paging Office, located at the entrance of University Hospital South. This is the only location for in-person pager services. 

decorative icon Get Help Over the Phone  

For urgent IT issues, call our Service Desk at 734-936-8000. 

Urgent requests may include issues with MiChart or a clinical application impacting patient care, immediate classroom support, or other IT issues without a workaround that are impeding your work. 

Skip the phone recording: 

Press 1: Urgent MiChart issues preventing you from completing immediate patient care 

Press 2: Non-urgent patient care issues with clinical applications: MiChart, Sectra, etc. 

Press 3: Application support: Cornerstone, M365, Academic or Research applications, and more 

Press 4: Physical Device Support: computers, phones, pagers, or printers 

Press 5: Account and Password Support - Two-factor authentication, account lockout, and more.  

Press 6: Immediate Assistance with Medical School Classroom Technology