- Get Help with Health Information Technology & Services - Michigan Medicine

Overview



Get Help Online	Get Help In Person	Get Help On The Phone

Whether you are looking for online support and information, in-person assistance, or help over the phone with an urgent request, we've got you covered.


What is the Michigan Medicine IT Help Center? The IT Help Center is HITS’ online support hub, enabling direct engagement between HITS and Michigan Medicine faculty, learners, and staff who have IT questions or need support. The IT Help Center is closely linked to HITS’ SharePoint site. On SharePoint you will find IT news, project information, guides, and a summary of services and offerings. You can access the IT Help Center directly from the One Michigan Medicine SharePoint navigation menu, from MiChart, and from CoreImage PCs (Start Menu) and CoreMac computers (M icon), or using the URL: help.med.umich.edu/it.

Get Help Online

In the IT Help Center you can find answers, submit requests, or chat for support. The Help Center also provides timely alerts about service interruptions and major incidents.

AMC, Medical School, and U-M Health: Use the navigation buttons below to get help.

U-M Region: For online help at UM Health-West and UM Health-Sparrow, visit the HITS Regional Service Center↗.

Navigation
Find Answers	Submit a Ticket	Chat with Us	Check my Tickets

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More ways to get help
Guides and More Browse our curated guides to help you quickly find what you need. Computing Essentials Guide Patient Care IT Resource Guide Medical School IT Resource Guide Telephones & Headsets Guide Leaving Michigan Medicine	Additional Resources Quick access to other online tools for account management, access, training, and more.  Update My Password Forgot My Password Manage Two-Factor Authentication Update Personal Information Cornerstone Michigan Experts Account Request Tool Group Management Tool Other Help Centers Office of General Counsel Human Resources Facilities Revenue Cycle Immigration Support and Compliance 4Help (Campus Help Desk) HITS Regional Service Center

Get Help In-Person

Help Me Now

For in-person support in Ann Arbor, visit one of our Help Me Now locations↗. We offer troubleshooting and consultation services on a range of issues, including device setup, password management, two-factor authentication, software installations, and ticket assistance.

Paging Office

In-person pager support is available at the HITS Paging Office ↗, located at the entrance of University Hospital South. This is the only location for in-person pager services.

Room Technology Support

Get technology support in several meeting rooms and auditoriums↗ in the medical school and hospitals, including equipment troubleshooting, training, and related services.

Get Help Over the Phone

For urgent IT issues, call our Service Desks.

Academic Medical Center: (734) 936-8000

UM Health-West: (616) 252-7378

UM Health-Sparrow: (517) 364-4357

Urgent requests may include issues with MiChart or a clinical application impacting patient care, immediate classroom support, or other IT issues without a workaround that are impeding your work.

phone recording
Navigate the AMC phone recording: Press 1: Urgent MiChart issues preventing you from completing immediate patient care Press 2: Non-urgent patient care issues with clinical applications: MiChart, Sectra, etc. Press 3: Application support: Cornerstone, M365, Academic or Research applications, and more Press 4: Physical Device Support: computers, phones, pagers, or printers Press 5: Account and Password Support: Two-factor authentication, account lockout, and more. Press 6: Immediate AV Assistance with Room Technology Services

4/6/2026. Increased volume wait times.